The firm Temando unveiled a study on consumer expectations in terms of ecommerce delivery.
What are the expectations of e-customers regarding ecommerce delivery ?
For many consumers, the variety of choices and prices of ecommerce delivery methods can be a drag on the purchase. 83% of French e-customers put priority on free delivery in relation to the speed of delivery. Today, 86% find the fees too high. 54% are even willing to go to the store to avoid paying them.
Good news for merchants, 63% of e-customers are ready to buy additional products in order to benefit from free ecommerce delivery !
Returns are not left behind, since consumers want more than a free solution for 77%, a simple process type deposit in post office or locker.
What impact on your supplychain service ?
The need to adapt to these new constraints is more than ever necessary for E-commerce brands. Thus, each supplychain provider must offer adapted solutions for its ecommerce transport. To entrust this service to a service provider like C-Log is to have a very wide choice to meet the expectations of its customers.
- Home delivery
- Relay Point Delivery
- Delivery in Luggage
- Delivery in post office
- Delivery in store
- Delivery on specific time slot
- Sunday delivery
- Carrier collection
- Choice of return options
- Back in store
- Other depot at collection point
- Deposit at a post office
- Free returns