Find all our news, our customer testimonials and our watch supplychain, logistics, transport


Consumer expectations in terms of ecommerce delivery

livraison ecommerce

The firm Temando unveiled a study on consumer expectations in terms of ecommerce delivery.

What are the expectations of e-customers regarding ecommerce delivery ?

For many consumers, the variety of choices and prices of ecommerce delivery methods can be a drag on the purchase. 83% of French e-customers put priority on free delivery in relation to the speed of delivery. Today, 86% find the fees too high. 54% are even willing to go to the store to avoid paying them.

Good news for merchants, 63% of e-customers are ready to buy additional products in order to benefit from free ecommerce delivery !

Returns are not left behind, since consumers want more than a free solution for 77%, a simple process type deposit in post office or locker.

What impact on your supplychain service ?

The need to adapt to these new constraints is more than ever necessary for E-commerce brands. Thus, each supplychain provider must offer adapted solutions for its ecommerce transport. To entrust this service to a service provider like C-Log is to have a very wide choice to meet the expectations of its customers.

For free delivery first :
  • Home delivery
  • Relay Point Delivery
  • Delivery in Luggage
  • Delivery in post office
  • Delivery in store
  • Delivery on specific time slot
  • Sunday delivery
Then for e-commerce returns :
  • Carrier collection
  • Choice of return options
  • Back in store
  • Other depot at collection point
  • Deposit at a post office
  • Free returns

To discover our entire offer, visit our ecommerce transport page.

Finally, rediscover our tips for choosing your ecommerce delivery options.

See more posts
Our expertise

Import and customs

AEO-Full certification, customs expertise, peak management, monitoring and optimization, customs clearance of goods


Retail transport, e-commerce transport, warehouse return, last mile, freight forwarder

Transport tools

Real-time traceability, responsive tools, customization, accessible anywhere in the world, transport control


btob logistics, Marketing logistics, quality control, fashioning, raw material management, personalization

E-commerce Logistics

E-Logistics, customization, management of peaks activity, packaging design, logistics reverse

Consulting and CRM

Purchasing & Supply Chain Consulting, Customer Portal, Order Tracking, Real Time Reporting, KPI’S, CRM