Customer relations

CUSTOMER RELATIONSHIP ANIMATION

Enshrined in a quality approach oriented towards customer satisfaction, C-LOG is committed through the ISO 9001 approach, to the implementation of commitment on continuous improvements during the life of the contract.

As soon as the contract is signed, a privileged interlocutor in charge of the relationship is defined. It animates the customer relationship developed by C-LOG around daily exchanges with operations and regular on the occasion of the client committees, end of season balances, contractual revisions.

We also formalize with our customers service rate agreements and indicators of quality or logistical performance to follow throughout the contractual Relationship.

COSMOS CLIENT PORTAL

It is essential for our customers to be able to control their Supply Chain and to have real-time performance indicators. Acting as a real control tower, Extra-log aims to give our customers full visibility on the flows. It allows precise research on upstream and downstream flows but also on stocks and their movements :

• Order Tracking
• Real Time Reporting
• Kpi
• Interactivity: Messaging system, uploading of proofs of delivery carriers…

The added value of our COSMOS Portal

1. 100% of the Supply Chain data available on this portal
2. Instant update of your indicators
3. Web tool available 24 hours a day and on all media
4. The Customer Service Reference tool

AFTER SALES SERVICE

As soon as the activity of our customers is launched, dedicated interlocutors take charge of their after-sales Service. The perimeter therefore includes the processing of B2B applications and BtoC logistics and Transport as well as the processing of warehouse and e-commerce returns.

Service missions

• Tracking requests
• Claims processing
• Treatment and follow-up of disputes
• Interface with carriers
• Remounting of service indicators

QUALITY OF SERVICE

A priority : Customer satisfaction

Since 2013, C-LOG is ISO 9001 certified. Our certification was also renewed in January 2019 for 3 years, in accordance with the requirements of version 2015.

Renewed by the certifying body BUREAU VERITAS, the certification rewards the commitment of C-Log in terms of quality.

Indeed, C-LOG’s quality policy is the natural extension of the work done since the company was founded in 2002

Our ambition is to achieve every day the performance expected by our customers, our shareholders and our employees.