Consulting and CRM

Customer portal, SAV, ISO 9001 certification, purchasing and Supplychain strategy Consulting

PURCHASING AND SUPPLY CHAIN CONSULTING

In 2015, we set up a consulting cell to provide expertise

On upstream optimization
  • Construction of collections (assortment, collection Plan)
  • Quantity timing (open to buy, replenishment, supplies)
  • Sourcing…
But also on the optimization of downstream flows
  • Multi-channel Distribution
  • Inventory optimization
  • Promotions Management
  • Visual merchandising
  • Management of the unsold…

 

CUSTOMER RELATIONSHIP ANIMATION

Enshrined in a quality approach oriented towards customer satisfaction, C-Log is committed through the ISO 9001 approach, to the implementation of commitment on continuous improvements during the life of the contract.

As soon as the contract is signed, a privileged interlocutor in charge of the relationship is defined. It animates the customer relationship developed by C-Log around daily exchanges with operations and regular on the occasion of the client committees, end of season balances, contractual revisions.

We also formalize with our customers service rate agreements and indicators of quality or logistical performance to follow throughout the contractual Relationship.

 

EXTRA-LOG CLIENT PORTAL

It is essential for our customers to be able to control their Supply Chain and to have real-time performance indicators. Acting as a real control tower, Extra-log aims to give our customers full visibility on the flows. It allows precise research on upstream and downstream flows but also on stocks and their movements :

  • Order Tracking
  • Real Time Reporting
  • Kpi
  • Interactivity: Messaging system, uploading of proofs of delivery carriers…
The added value of our Extra-log Portal
  1. 100% of the Supply Chain data available on this portal
  2. Instant update of your indicators
  3. Web tool available 24 hours a day and on all media
  4. The Customer Service Reference tool

 

AFTER SALES SERVICE

As soon as the activity of our customers is launched, dedicated interlocutors take charge of their after-sales Service. The perimeter therefore includes the processing of B2B applications and BtoC logistics and Transport as well as the processing of warehouse and e-commerce returns.

Service missions
  • Tracking requests
  • Claims processing
  • Treatment and follow-up of disputes
  • Interface with carriers
  • Remounting of service indicators

 

QUALITY OF SERVICE

A priority : Customer satisfaction

Since 2013, C-LOG is ISO 9001 certified. Our certification was also renewed in November 2016 for 3 years, in accordance with the requirements of version 2015.

Renewed by the certifying body BUREAU VERITAS, the certification rewards the commitment of C-Log in terms of quality.

Indeed, C-Log’s quality policy is the natural extension of the work done since the company was founded in 2002.

Our ambition is to achieve every day the performance expected by our customers, our shareholders and our employees.

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Service Requests processed/year
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Service requests per day on average
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% Customer Satisfaction Rate
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% of service rate

Our added value

CONSTANT INNOVATION

DURABLE PERFORMANCE

GLOBAL APPROACH

TAILORED SERVICE

TEXTILE AND RETAIL DNA

TRANSPARENCY AND PROXIMITY

Our other offers

Retail

btob logistics, Marketing logistics, quality control, fashioning, raw material management, personalization

Transport

Forwarding agent, OEA-FULL, import / export, international distribution, customs expertise

E-commerce Logistics

E-Logistics, customization, management of peaks activity, packaging design, logistics reverse