The logistics of returns or called “reverse logistics” is more and more talk about it. It is now one of the priorities in the brand strategy. As such, LSA devotes a file on the subject and explains why it should no longer be neglected in the supply chain strategy of brands.
The file begins with a quick summary of the issues: facilitate returns, give autonomy to teams via tools, organize transport …
According to LSA, the average return rate in France is 10%.
As Bertrand Chabrier, Director of Development of C-LOG explains, there are many returns in fashion, but especially in the context of seasonal returns. According to him, three pieces of information are important:
On returns in general : returns are expensive and the product must be processed quickly before being put back in stock or to go back to a salesman tier
On returns in the fast-fashion: returns are in parcel, and the repackaging is done manually and / or via a high-speed sorter
Regarding the high-end / luxury reverse logistics: it is a more complex process due to the nature of the product and its high cost. In this case, the repackaging is performed manually by the piece and often includes a special folding, a cello discount or a re-labeling.
To discover the full article : Distributors must industrialize the management of returns
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